Updated August 15, 2019
Basic Privacy Principles:
The following "Basic Privacy Principles" apply throughout our entire enterprise, whether we gather information through our stores or our Web site.
WHAT INFORMATION WE COLLECT
In order to provide the best possible customer service experience in your interactions with us, we collect:
- Personally identifiable information when you voluntarily submit information to us when you register for an account, make a purchase, subscribe to our email list, post a review or participate in a survey. This can include information such as your name, email address, home or work address and telephone number for any transaction on the website, point-of-purchase transactions and any contests that we run.
- Anonymous demographic information automatically collected that is not unique to you, such as age, gender, interests, preferences and location. Along with Information about the device you use, access times, and behavior when browsing through any of our websites.
WHAT WE DO WITH IT
We may disclose some of your personally identifiable information to one or more of our own service providers that we may use to fulfill services for you. We will reasonably assure that those service providers are obligated to maintain the confidentiality of your personally identifiable information, implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure, and only use or disclose it for the purposes we hire them for or law enforcement purposes. You may also disclose some of your personally identifiable information directly to one or more of our own service providers that we may use to fulfill services for you.
We may also disclose personally identifiable information to others if we are required to do so by law, to protect and defend the rights of Hanes Supply, Inc., or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
The security of your personally identifiable information is important to us. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we use commercially reasonable security measures to protect you from such occurrences. If necessary in accordance with the law, we will disclose to you any known or reasonably suspected breach in security involving your personally identifiable information.
Store and Catalog Operations:
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Stores and our Catalog operations.
Our stores and catalog operations are available to you to discuss our products and services with a customer service representative, and you may place your orders through one of our customer service representative in the stores, or place a catalog order via postal mail or via telephone. When we take your order, we will obtain some of your personally identifiable information including your payment information. We will only use that personally identifiable information from your order for purposes concerning the fulfillment of your order. In doing so, your personally identifiable information from an order may be used or shared among our different offices, representatives or service providers such as the store, our catalog sales offices, our warehouses, our headquarters, the manufacturers of products you have purchased, the freight carriers used to deliver products to you, installers or designers we have engaged to assist with your order, or our credit card merchant banks or other bankers. We will share only that portion of your personally identifiable information with third parties that is reasonably required to fulfill your order, and those third parties will be contractually obligated to use the personally identifiable information only for order-fulfillment purposes.
We will comply with our credit card merchant banks' requirements for the use and storage of your credit card information, such as obligations concerning the security of your credit card numbers, as well as any laws that apply to that information's use and storage.
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Web site: (www.hanessupply.com).
Our Web site allows you to shop our catalog and place orders by use of an e-commerce system that may be provided, in whole or in part, by one or more third party e-commerce providers. The portions of our Web site that allow you to place an order by giving your personal information use industry standard encryption methods such as secure-socket layer ('HTTPS') technology to protect your information while in transit between your computer, our computers, and our third party e-commerce providers' systems.
Once your order has been received by us, we then process and fulfill your order using our normal catalog ordering system subject to the privacy policies described above. Our third party e-commerce providers are under contract with us to maintain the confidentiality and security of your sensitive personal information, and not to use it for any purpose other than assisting with the transactions in your own orders.
Our Web site gives you the option to create a personal account. To create an account, you will be asked to provide contact information and select a username and password. This personally identifiable information may be used to provide you with personal services from us. You may also use the account to use our online personalized features. However, other than when submitting an order to purchase from our Web site, submitting contact information and creating an account are strictly voluntary and are not required to use our Web site. To make it easy for repeat orders, we provide log-in customers with the ability to store their credit card information for future transactions. The credit card information is securely stored by our credit card gateway provider. Hanes Supply does not store this information.
Anonymous, non-personally identifiable information such as your IP address, domain server, type of computer or device, type of web browser, and addresses of referring site, also known as traffic data, may be collected and used for web analytics, to approximate a user's location, monitor fraudulent orders, and to diagnose problems with our server and administer our site. We may have functionality on our Web site that is provided, in whole or in part, by a third party service provider.
For example, we may use a third-party service to prevent robots from being able to crawl and spam our site. Within the site, you may be required to perform a simple “test” to submit information to us to confirm that you are a human and not a robot. This allows us to better protect the information you submit to us and allows our customer service team to focus on what matters most – servicing you.
These third-party service providers do not know your name, phone number, address, email address, or any other personally identifying information about you.
Our site responds to a web browser's block of persistent cookies by refraining from using our anonymous cookie.
Our site may contain links to other Internet web sites that we think you may find of interest. We are not responsible for the content of these sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.
We use Google Analytics cookies to collect information and track behavior anonymously that allows us to look at user trends without identifying individuals. You can opt-out of this by adjusting your cookie settings for www.hanessupply.com on the website, using the Google Network Advertising initiative opt-out or installing the Google Analytics opt-out browser extension here: https://tools.google.com/dlpage/gaoptout
HOW WE SECURE YOUR PERSONAL DATA
We are committed to the security of your personal information. We secure all information you provide to us on our own secure servers which are only accessible by you and hanesupply.com. Any external parties are denied access to your information. We use SSL encryption protocol and a secure credit card processor service to protect sensitive financial data during transactions. We continuously review our network security and compliance with the PCI DSS standard.
As a user of our website, you are a part of the Hanes Supply family. We rely on you to help us and the online community. If you suspect a personal data breach, please contact firstname.lastname@example.org or call 1-888-426-3755 immediately. If we find a data breach has occurred, we will take responsive action and notify users via in-site notification within 72 hours.
YOUR CHOICES AND CONTROL OVER YOUR INFORMATION
You can opt-out of receiving promotional emails from us by clicking “unsubscribe” at the bottom of the email, sending an email to email@example.com or calling us at 1-888-426-3755 and ask to have your information removed from our database and/or mailing list. Please note that you may still receive any mailings already in process when you make your request.
Google Analytics advertising: You can opt-out of this by using the Google Network Advertising initiative opt-out or installing the Google Analytics opt-out extension on your browser.
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Some of the opt-out will be effective only if your browser is set to accept cookies. Deleting cookies, changing your browser settings, switching computers, browsers, or operating systems will make you have to opt-out again.
You have the right to request what personal information of yours we store in our database as well as request removal of your information. This information would include your name, address, phone number, and email. Personal information you have provided to us on our website can be changed, anonymized and deleted within the settings of your account page.
If you would like to ask for your information, please submit a request by email to firstname.lastname@example.org with "Privacy Information Request" in the subject line. You can also send the request by mail:
Hanes Supply Data Privacy
55 James E Casey Drive
Buffalo, NY 14206
Include your mailing address, state of residence, phone number and email so we can provide you with a response.
USE OF SITE BY MINORS
Hanessupply.com is not directed toward minors and doesn’t knowingly collect information from anyone under the age of 13-years old. If you are under the age of 13, please do not submit your personal information to our site. In the event that Hanes Supply Inc. does accidentally collect information, we will delete it as quick as possible.
NOTICE TO CALIFORNIA CUSTOMERS - YOUR CALIFORNIA PRIVACY RIGHTS
California's "Shine the Light" law, Civil Code Section 1798.83, gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. If applicable, this information would include the categories of personal information defined in that law, and the names and addresses of those businesses with which we shared personal information for the immediately prior calendar year.
If you would like to ask for information under the “Shine the Light” law, please send an email request to our Privacy Officer (see below) with "Request for California Privacy Information" in the subject to help us appropriately identify your question. Please include your mailing address and state of residence so we can provide a response.