Terms of Use

Welcome to hanessupply.com and thank you for visiting our website! (Hanessupply.com will be referred to as the "Site" in this document). Please read the following terms and conditions carefully. Entering into this website indicates that you have reviewed the website Terms of Use and have agreed to be bound by these terms that govern your use of and purchase of products from this Site (the "Agreement"). Please note that your use of this Site constitutes your unconditional agreement to be bound by these Terms and Conditions without modification. Those who choose to access this site from locations other than the United States do so, on their own initiative and are responsible for compliance with local laws to the extent applicable.

Right to Modify

Hanes Supply Inc. (referred to as the Company in this document) reserves the right to modify these Terms and Conditions at any time without prior notice. The Company may change, move, or delete portions of, or may add to, this Site from time to time. Your use of this Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, the Company encourages you to review these Terms and Conditions whenever you use this Site. By your use of this site, you agree not to interrupt or attempt to interrupt the operation of this site in any manner. From time to time there may be information on HanesSupply.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, & pricing. You acknowledge that any reliance on any such information, statement, and document shall be at your sole risk. The Company reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). The Company apologizes for any inconvenience this may cause you.

Payment Methods & Terms

  • Hanes Supply Inc. accepts Cash, Prepaid checks, most major credit cards such as: MasterCard, VISA, American Express, Discover, & Electronic Fund Transfers (EFT's). Payment terms do not apply to credit card payments. Payment in full is due at the time of order when using credit cards. For accounts with established credit, as determined in our sole discretion, our terms are Net 30 days. The Company reserves the right to require payment in full, prior to shipment of any ordered products. All prices are in United States dollars (US$). All payments must be in United States dollars (US$). Prices listed on this site may be subject to change without notice.
  • Alabama customers: seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010448036.
  • F.O.B. Point - All Sales are made F.O.B. point of shipment unless otherwise noted. Immediate area deliveries are available by Hanes Supply, Inc and CCISCO trucks & vans. We reserve the right to make partial shipments unless otherwise noted.
  • Workmanship as provided by the manufacturers/suppliers will prevail. We limit our liability to the manufacturers' warranties and guarantees. We will use great effort to obtain from each manufacturer (in accordance with manufacturer's warranty or customary practice) the repair or replacement of goods that may prove defective in workmanship or material. Seller shall not be liable for any special, indirect or consequential damages, including (but not limited to) loss of profits, loss of use of the goods or related goods, damage or injury to the person or property of Buyer or others. Seller's liability or any claim for loss or damage arising out of the sale of goods shall not exceed the price of the product or part on which such liability is based.
  • Returned Goods - We Promise to handle returns in a prompt & fair manner. Returns must be made within 30 days of date of purchase. Please do not return goods without prior authorization. Your copy of the packing list/sales slip must accompany the returned goods. Goods must be as sold, in unused condition, in the original packaging. We reserve the right to charge a 15% restocking charge on returned items. We may not accept, as returned goods, material that has been customized, or specially fabricated to a customer's specifications. Special factory orders are subject to return only if the factory will accept them back and these orders are subject to restocking and transportation costs.

Site Contents

All materials, including images, text, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on this Site for the sole purpose of placing an order with the Company or for purchasing Hanes Supply products only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. All software used on this Site is the property of the Company or its suppliers and is protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Contents on this Site is strictly prohibited.

Copyrights & Trademarks

Unless otherwise noted, all Contents are copyrights, trademarks, trade dress, and/or other intellectual properties (collectively, the "Marks") owned, controlled, or licensed by the Company collectively, one of its affiliates, or by third parties who have licensed their materials to the Company and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of the Company and is also protected by U.S. and international copyright laws.

The Company and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of the Company's or any third party's intellectual property rights. The use of the Company Marks or those of third parties who have licensed their Marks to the Company is strictly prohibited. It is a violation of Federal and international law to use this Site in any manner other than as presented herein.

Indemnification

You agree to defend, indemnify, and hold harmless Hanes Supply Inc. and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of this Site.

Disclaimer: Limitation of Liability

This site and all contents of this site are provided on an "as is" and "as available" basis. The company makes no representations or warranties of any kind, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose to the operation of this site or the information, content, materials, or any products or merchandise included on this site. To the fullest extent permissible by applicable law; you acknowledge, by your use of the HanesSupply.com web site, that your use of this site is at your sole risk, that you assume full responsibility for any indirect, special, incidental, or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the HanesSupply.com web site, including without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction. In no event will the company be liable for any damages.

Privacy & Security

By using the HanesSupply.com web site, you consent to our collection and use of certain information as described in our Privacy & Security Policy. The terms of the Privacy & Security Policy apply only to information collected by this Site. The Company is not responsible for Privacy practices of other sites that may be linked to this Site.

External Sites

This site may include links to Internet sites owned or operated by entities other than the Company (the "External Sites"). These may include, but are not limited to, links leading to:

  • Sources of safety and industrial information, standards, and specifications (e.g., OSHA).
  • Manufacturers' and vendors' web sites, product information, and product specifications.
  • Third-party product reviews and other product performance information.

By using HanesSupply.com, you acknowledge that the Company is not responsible for the availability of or content on or accessed through, any external site, or access through any external site, nor does the Company intend such site to be a referral by the Company or an endorsement of the entities operating such external sites. You should contact the Site Administrator for those external sites if you have any questions or concerns regarding content or links which exist on such external sites.

Consent to Jurisdiction and Choice of Law

The terms and conditions of this Terms and Conditions Agreement shall be governed by and construed in accordance with the laws of the State of New York. You agree to submit to the exclusive jurisdiction of the State and Federal Courts of the State of New York with jurisdiction in Erie County, New York, and you further agree to submit to personal jurisdiction of the said Courts for the purpose of litigating any claim or action.

Termination

This Agreement is effective unless and until terminated by either you or the Company. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. The Company may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in the Company's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or the Company you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as copies of such materials, whether made under these Terms and Conditions or otherwise.

Updated August 22, 2018

Hanes Supply, Inc. is committed to ensuring your privacy is protected. Our Privacy Policy explains how your personal information is processed, stored and used. This Privacy Policy applies to all Hanes Supply, Inc. (“Hanes”, “we”, “us”, or “our”) websites and brands, and any other website or online service that links to this Policy (our “Service”).

By submitting your personal information to us, you are consenting to the collection and processing of your personal information in the United States and to our use of your personal information and any related information in the manner described in this Privacy Policy. If you are submitting personal information of third parties to us, you warrant and represent you have their consent to provide their personal information to us and you will indemnify us and hold us harmless from and against claims by such individuals relating to our processing and use of such personal information within the terms of this Privacy Policy.

Basic Privacy Principles:
The following "Basic Privacy Principles" apply throughout our entire enterprise, whether we gather information through our stores or our Web site. 

WHAT INFORMATION WE COLLECT
In order to provide the best possible customer service experience in your interactions with us, we collect:


WHAT WE DO WITH IT
We may disclose some of your personally identifiable information to one or more of our own service providers that we may use to fulfill services for you. We will reasonably assure that those service providers are obligated to maintain the confidentiality of your personally identifiable information, implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure, and only use or disclose it for the purposes we hire them for or law enforcement purposes. You may also disclose some of your personally identifiable information directly to one or more of our own service providers that we may use to fulfill services for you.

We may also disclose personally identifiable information to others if we are required to do so by law, to protect and defend the rights of Hanes Supply, Inc., or in the event of a corporate sale, merger, reorganization, dissolution or similar event.

If you provide any personally identifiable information to us as part of a sweepstakes or contest entry, we may disclose such information to any third party service providers, sponsors or co-sponsors of the sweepstakes or contest. In that case, when you enter a contest or sweepstakes, you may become subject to the privacy policy of these parties in addition to this Privacy Policy.

The security of your personally identifiable information is important to us. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we use commercially reasonable security measures to protect you from such occurrences. If necessary in accordance with the law, we will disclose to you any known or reasonably suspected breach in security involving your personally identifiable information.

This Privacy Policy is intended to comply with applicable United States laws and regulations, including the laws of particular states where our stores or customers are located. Our stores are located in the United States, all catalog orders are placed to our operators located in the United States, and our Web site is targeted only to residents of the United States. If you are not a resident of the United States, please note that our information gathering practices may not be compliant with your own country's laws and regulations, and you should not share your personally identifiable information with us unless you are willing and able to be subject to United States laws concerning such disclosures.

Store and Catalog Operations:
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Stores and our Catalog operations.

Our stores and catalog operations are available to you to discuss our products and services with a customer service representative, and you may place your orders through one of our customer service representative in the stores, or place a catalog order via postal mail or via telephone. When we take your order, we will obtain some of your personally identifiable information including your payment information. We will only use that personally identifiable information from your order for purposes concerning the fulfillment of your order. In doing so, your personally identifiable information from an order may be used or shared among our different offices, representatives or service providers such as the store, our catalog sales offices, our warehouses, our headquarters, the manufacturers of products you have purchased, the freight carriers used to deliver products to you, installers or designers we have engaged to assist with your order, or our credit card merchant banks or other bankers. We will share only that portion of your personally identifiable information with third parties that is reasonably required to fulfill your order, and those third parties will be contractually obligated to use the personally identifiable information only for order-fulfillment purposes.

We will comply with our credit card merchant banks' requirements for the use and storage of your credit card information, such as obligations concerning the security of your credit card numbers, as well as any laws that apply to that information's use and storage.

Web Site:
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Web site: (www.hanessupply.com).

Our Web site allows you to shop our catalog and place orders by use of an e-commerce system that may be provided, in whole or in part, by one or more third party e-commerce providers. The portions of our Web site that allow you to place an order by giving your personal information use industry standard encryption methods such as secure-socket layer ('HTTPS') technology to protect your information while in transit between your computer, our computers, and our third party e-commerce providers' systems.

Once your order has been received by us, we then process and fulfill your order using our normal catalog ordering system subject to the privacy policies described above. Our third party e-commerce providers are under contract with us to maintain the confidentiality and security of your sensitive personal information, and not to use it for any purpose other than assisting with the transactions in your own orders.

Our Web site gives you the option to create a personal account. To create an account, you will be asked to provide contact information and select a username and password. This personally identifiable information may be used to provide you with personal services from us. You may also use the account to use our online personalized features. However, other than when submitting an order to purchase from our Web site, submitting contact information and creating an account are strictly voluntary and are not required to use our Web site. To make it easy for repeat orders, we provide log-in customers with the ability to store their credit card information for future transactions. The credit card information is securely stored by our credit card gateway provider. Hanes Supply does not store this information.

Anonymous, non-personally identifiable information such as your IP address, domain server, type of computer or device, type of web browser, and addresses of referring site, also known as traffic data, may be collected and used for web analytics, to approximate a user's location, monitor fraudulent orders, and to diagnose problems with our server and administer our site. We may have functionality on our Web site that is provided, in whole or in part, by a third party service provider.

You can usually identify such third party functionality by the use of a trademark not owned by Hanes Supply, Inc. on or near the functionality. In that case, when you use that functionality, you become subject to the terms of use and privacy policy of this third party in addition to the Privacy Policy and Terms of Use of our Web site. In some cases, you may need to visit that party's web site and locate the terms of use and privacy policy.

For example, we may use a third-party service to prevent robots from being able to crawl and spam our site. Within the site, you may be required to perform a simple “test” to submit information to us to confirm that you are a human and not a robot. This allows us to better protect the information you submit to us and allows our customer service team to focus on what matters most – servicing you.


OUR USE OF COOKIES
We may also use cookies, pixel tags, action tags and similar tags to collect information. A cookie is a small data file that is placed on your computer when you visit a web site. A persistent cookie stores information so when you end a session visiting a web site and return to the same web site at a later date the cookie information is still available. Cookies and tags allow us to compile statistics and other information about how you use our site. We may use this data to personalize your Web shopping experience based on your prior visits to our Web site. We may also use this data to analyze trends and improve the usability of our site as well as to administer the site and gather broad demographic statistics. We may also share such non-personally identifiable information with third parties on an aggregate basis.

In addition, we may use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may use cookies and other online tools such as pixel tags, action tags and similar tags to serve ads and personalize your Web shopping experience based on your prior visits to our Web site. They may also use information about your visits to our Web site and other Web sites to target advertisements for products and services. This anonymous information is collected through the use of a cookie. No personally identifiable information is collected or used in this process.

These third-party service providers do not know your name, phone number, address, email address, or any other personally identifying information about you.

Our site responds to a web browser's block of persistent cookies by refraining from using our anonymous cookie.

Our site may contain links to other Internet web sites that we think you may find of interest. We are not responsible for the content of these sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.

We use Google Analytics cookies to collect information and track behavior anonymously that allows us to look at user trends without identifying individuals. You can opt-out of this by using the Google Network Advertising initiative opt-out or installing the Google Analytics opt-out browser extension here:  https://tools.google.com/dlpage/gaoptout


HOW WE SECURE YOUR PERSONAL DATA

We are committed to the security of your personal information. We secure all information you provide to us on our own secure servers which are only accessible by you and hanesupply.com. Any external parties are denied access to your information. We use SSL encryption protocol and a secure credit card processor service to protect sensitive financial data during transactions. We continuously review our network security and compliance with the PCI DSS standard.

As a user of our website, you are a part of the Hanes Supply family. We rely on you to help us and the online community. If you suspect a personal data breach, please contact data.privacy@hanessupply.com or call 1-888-426-3755 immediately. If we find a data breach has occurred, we will take responsive action and notify users via in-site notification within 72 hours.


YOUR CHOICES AND CONTROL OVER YOUR INFORMATION
You can opt-out of receiving promotional emails from us by clicking “unsubscribe” at the bottom of the email, sending an email to data.privacy@hanessupply.com or calling us at 1-888-426-3755 and ask to have your information removed from our database and/or mailing list. Please note that you may still receive any mailings already in process when you make your request.

Google Analytics advertising: You can opt-out of this by using the Google Network Advertising initiative opt-out or installing the Google Analytics opt-out extension on your browser.

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Some of the opt-out will be effective only if your browser is set to accept cookies. Deleting cookies, changing your browser settings, switching computers, browsers, or operating systems will make you have to opt-out again.

You have the right to request what personal information of yours we store in our database as well as request removal of your information. This information would include your name, address, phone number, and email. Personal information you have provided to us on our website can be changed, anonymized and deleted within the settings of your account page.

If you would like to ask for your information, please submit a request by email to data.privacy@hanessupply.com with "Privacy Information Request" in the subject line. You can also send the request by mail:

Hanes Supply Data Privacy
55 James E Casey Drive
Buffalo, NY 14206

Include your mailing address, state of residence, phone number and email so we can provide you with a response.


USE OF SITE BY MINORS

Hanessupply.com is not directed toward minors and doesn’t knowingly collect information from anyone under the age of 13-years old. If you are under the age of 13, please do not submit your personal information to our site. In the event that Hanes Supply Inc. does accidentally collect information, we will delete it as quick as possible.


CHANGES TO OUR PRIVACY POLICY

Hanes Supply, Inc. reserves the right to modify or supplement this Privacy Policy at any time. If we do make changes, we will post changes on the Privacy Policy page on the website to ensure transparency to our users.